First professional body for veterinary customer care teams launches in Australia

Australian Veterinary Receptionist Association
Photo: goodluz 123rf

On the back for the success of the British Veterinary Receptionist Association (BVRA) in the UK, the Australian Veterinary Receptionist Association (AVRA) recently launched and is the first professional body for veterinary customer care teams in Australia.

“The AVRA’s mission is to recognise and raise the status of veterinary customer care teams within the Australian veterinary profession,” AVRA co-founder Michael Mckeand said. 

“The AVRA will do this by acting as a professional body to focus on the interests of veterinary customer care teams as well as evolving the role through affordable CPD and training, leading to the attainment of the Accredited Veterinary Receptionist Award. 

“The interest in the Association and the certification has been amazing with many practice owners, managers and customer care teams commenting that a bespoke veterinary association for this often-overlooked team in practice is long overdue.”

Mckeand added how impressed he had been by the standard of education and membership benefits of the BVRA offer and felt there was a genuine need and interest in replicating the BVRA model in Australia. 

“We are delighted to be working on this joint venture and to bring what has been very successful in the UK to Australia,” BVRA and AVRA co-founder Kay Watson-Bray said. 

“The BVRA work tirelessly to raise the standard of customer care teams through training and education and act as a support network for them.”

The Accredited Veterinary Receptionist Award (AVR) incorporates a wealth of resources for both individuals working in veterinary customer care, as well as those who train and coach them. Resources include easily accessible cutting-edge webinars which are free to AVRA members within the Bronze Level AVR award. After completing Bronze, members can go on to complete the Silver and Gold levels to obtain the AVR certificate.

“We have made membership very affordable as we do not want to exclude anyone who performs this crucial role within veterinary practice,” Watson-Bray said. 

“As an introductory offer, the first five receptionists are included in the basic $330 (including GST) practice membership price.”


Please enter your comment!
Please enter your name here