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by Dr Eugene Ong, Pet Medical Milsons Point & Vets on Falcon, NSW
One of our biggest challenges is balancing high-quality clinical care and client communication with the administrative burden of note taking and record keeping. Heidi AI uses voice input and AI to take notes and consultation transcripts. It helps reduce time spent typing and allows our vets to focus more on the consultation.
What’s good about it
The biggest advantage is the ability to stay present in the consult. Instead of splitting attention between the pet, the owner and the computer, we can focus more fully on communication, examination and decision-making. Heidi AI allows us to spend more time engaging with pets and their families rather than worrying about documenting every detail during the appointment or trying to remember everything afterwards.
The summaries and follow-up action points are particularly helpful, especially on busy days with multiple consults. It has improved workflow efficiency and reduced some of the after-hours administrative work. From a client experience perspective, it also helps consultations feel more natural and less computer focused.
The interface is straightforward, onboarding was simple, and the availability of both free and paid versions makes it accessible for practices wanting to trial AI-assisted workflows without significant upfront commitment.
We trialled a few different AI note-taking and transcription platforms before settling on Heidi AI. What stood out to us was the ease of use, reliability and how naturally it integrated into day-to-day consulting without adding complexity to the workflow.
Overall, we have found it to be an excellent experience so far and a positive addition to our workflow. It has helped our team prioritise what matters most during consultations: the pets and the people in front of us.
What’s not so good
It still requires clinical oversight and review as occasional transcription inaccuracies or contextual errors can occur. We don’t simply copy and paste notes directly into records without reviewing them carefully first. Heidi AI is designed to assist clinicians, not replace clinical judgement or record verification.
